Frequently Asked Questions
What is the difference between the G4 and the G5 system?
What is the difference between the Cobra Gloves and the Exo gloves?
Do you offer a pair of gloves?
Both the Cobra Gloves and the Exo Gloves are available in single units and pairs.
What is the difference between a Syndash and a SynShow?
What is the operational range on the systems?
The G4 and G5 both are available in WiFi variants hence the operational range of these can be extended via a meshnet.
Can the suit be carried around?
How does the Training affect during Covid-19?
Training is done online via Skype and Zoom however, in the case that the client needs onsite training, it will be scheduled keeping in mind any lockdown, travel restrictions, and post-arrival quarantine.
Can the warranty be extended?
The system comes with a basic warranty of 12-months from purchase however, the warranty can be extended to 24 and 36 months on purchase while placing the order.
Can I mix the G4 and the G5 systems together?
The G4 Mocapsuit is compatible with the 8-sensor Exo Gloves and the G5 Mocapsuit SE is compatible with the 7-sensor Cobra Glove only.
Do you offer a Software developer’s kit?
Yes, the Synertial Software Developer’s Kit is available for purchase.
What data formats are available?
The output data is provided in BVH, FBX, and CSV (for positionals)
Do you offer wireless gloves?
Yes, the Cobra Glove’s wired and wifi versions are available, and the Exo Glove’s wired, Wifi and Bluetooth versions are available.
What is the power source of the system?
The system is powered with a regular power bank or 4 AA batteries that sleekly sits on the wait of the user in the suit.
Is the system compatible with VR gears?
Yes, our system is compatible with HTC Vive. It can be used with the system in Real-Time with the Vive Plugin.
How is Post-purchase support provided?
Post purchase support is provided online via Skype or Zoom. A range of support package is available on purchase.
Can I upgrade to a higher end system in future?
Yes, you may upgrade to a higher-end system within 30 days of purchase or purchase the ‘Obsolescence warranty’ on purchase.
Do you offer a student discount?
10 % Academic discount available to all university members however, it is not valid on discounted products.
What is the difference between Animazoo, Synertial, and AiQ Synertial?
Animazoo and Synertial are the same companies and AiQ- Synertial is the result of the partnership between AiQ Smart clothing and Synertial technologies. At the end, they are all the same organizations.
The journey of the premium Motion Capture Solution started in the year 1996 under the name of Animazoo with the Gypsy systems created by Ali Kord. Today, Synertial Technologies along with AiQ Smart clothing is at its 4th Generation Mocapsuit & Cobra Gloves, and 5th Generation Mocapsuit Sports Edition & Exo Glove. Below are some of the Frequently Asked Questions to give you a better understanding of what our systems and solutions are and how you can make the most of it for your project.